Saturday 22 September 2012

CHAPTER 19: OUTSOURCING IN THE 21th CENTURY

Outsourcing Projects

-Insourcing (in-house-development) is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
-outsourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
-onshore outsourcing is engaging another company within the same country for services.
-nearshore outsourcing is contracting an outsourcing arrangement with a company in a nearby country.
-offshore outsourcing is using organizations from developing countries to write code and develop systems.

Outsourcing Benefits

i) includes:
  • increased quality and efficiency
  • reduced operating expenses
  • outsourcing non-core process
  • reduced exposure to risk
  • economies of scale, expertise, and best practices
  • access to advanced technologies
  • increased flexibility
  • avoid costly outlay of capital funds
  • reduced headcount and associated overhead expense
  • reduced time to market for products or services
ii) outsourcing challenges include:
- contract length
  • difficulties in getting out of a contract
  • problems in foreseeing future needs
  • problems in reforming an internal IT department after the contract is finished
-competitive edge
-confidentiality
-scope definition





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