CHAPTER 4: MEASURING THE SUCCESS OF STRATEGIC INITIATIVES

Assalamualaikum. . . =)

f0r this time, i'll write s0me n0te for chapter 4 : Measuring the Success of Strategic Initiatives.

efficiency IT metric - measures the performance of the IT system.
             common types of efficiency IT metrics : throughput, transacti0n speed, system availability, information accurancy, web traffic and resp0nse time.

effectiveness IT metric - measures the impact IT has on business processes and activities.
             types of effectiveness IT metrics : usability, customer satisfaction, conversion rates and financial.

benchmarking - a process of continuously measuring system results comparing those results to optimal system performance.

metrics for strategic initiatives :

• website metrics - abandoned registration, abandoned shopping chart, click-through, conversion rate, cost-per-thousand (CPM), page exposure, total hits and unique visitors.
• supply chain management (SCM) metrics - back order, customer order promised cycle time, customer order actual cycle time, inventory replenishment cycle time and inventory turns (inventory turnover).
• customer relationship management (CRM) metrics - sales metrics, service metrics and marketing metrics.

• business process reengineering (BPR) metrics and enterprise resource planning (ERP) metrics -  the balanced scorecard enables organizations to measure and manage strategic initiatives.    - balanced scorecard is a management system.

only this for chapter 4, thanks for reading....!!!!!!! enj0y it. :)